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Press question mark to learn the rest of the keyboard shortcuts. I went to Dave & Buster's for the first time tonight. The short definition of customer service is making sure the customer is happy. When you’re working to serve the needs and preferences of customers, you get to learn the ins and outs of what they’re looking for. By using our Services or clicking I agree, you agree to our use of cookies. Thorough research won’t give you a one-size-fits-all answer to the ‘what does customer service mean’ question, but it will point you in the right direction. Good customer service takes team work. He provides treats to his patients.. New comments cannot be posted and votes cannot be cast. All of these things help me get in front of problems before they become problems. I'm sitting in my overnight customer service job right now. Customer service means anticipating problems before they even come up. You can fool me once by providing an exceptional experience on a single event. His job application process was just ridiculous. Today I had a woman call me saying her ceiling was leaking water. I'm sitting in my overnight customer service job right now. Other dentists could learn a few things from him. He posted on Reddit in the first telling them to record a video, just mention some useless information and to dance. Your results will speak for themselves and people will want to work with you because you are the best at what you do. Great customer service is just that, service to the customer. We arrived at an amicable solution and we then conveyed to the custie our plan that she was more than satisfied with. Social Media as a Customer Service Channel “The emergence of social media has given consumers a whole new way to interact with the brands they love — and a forum to complain when brands disappoint. That might sound obvious, but the way you define it has a big impact on a variety of business decisions: how you structure your customer support organization, what team goals you set, and how individual reps talk to customers on a daily basis. There are psychology lessons and technology options that help us assess our customers’ feelings and feedback. I dispatched a plumber. When employers ask “What does customer service mean to you?” in an interview, they’re looking to determine whether your definition of customer service aligns with their organization’s expectations. Deliver your customers truly “World Class Customer Service” and you will find that growing your company and landing new clients will come easily. His staff is great as a result. Great customer service means you are not treating the customer experience as one-size-fits-all. well to me customer service is based off of team support and how much of a team player you are. The longer version is to ensure the customer or client is satisfied with the product or service provided, and with the sales, delivery, installation, use, and other components of the purchasing process. What Does Customer Service Mean To You? . Role playing is a great way to teach customer service skills, with one staffer playing the role of the customer, the other, the employee. Elements of Good Customer Service We've learned a lot over the years about what it takes to make customers happy - and we created this video to share what we've learned about great customer service skills. This shows in how you talk to them and how well you follow through. r/AskReddit is the place to ask and answer thought-provoking questions. My dentist just asks about my personal life and tries to relate; however, she doesn't ask questions when she's working on my teeth, so that's a plus. Cloud-based Premier Contact Point is the right solution for contact centre customer service teams of 10 or more to efficiently deliver customer service excellence. When an employee focuses on his or her job more than trying to be nice and make small talk with me. Customer Service Definition Customer service (or customer support) is the assistance provided by store’s representatives to its clientele during the consumer buying processes. Customer service involves being a kind, courteous, and professional face for the company. A positive brand reputation is essential for a company’s long-term success. Each and every day. It also involves listening carefully to customer wants and concerns. Customer service has a huge impact on your business — it is cheaper to retain your existing customers than to find new ones. In this sense, support teams represent companies, speak on their behalf and handle the following issues: provide additional information about the product/service, Ongoing customer service training should be based on real-life examples. I don't know if that is a bit counterintuitive but last week when I got my braces adjusted I was given a coke and a cookie. If you’ve been in business for a few years, then you’ve no doubt got your own tips for great customer service. He offer coffee, soda, candy, and other stuff that dentists don't look too highly of. I hang up and I pick up my controller and get back to my game, Witcher3. What Does Customer Service Mean to You? 9-8am. r/AskReddit is the place to ask and answer thought-provoking questions. Duh!” You want your answer to include some elements of: 1) Attitude 2) Problem-solving 3) Product awareness 4) Efficiency “Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. He replaced the annoying overhead lamp with a computer monitor and it was fantastic. Excellent customer service is defined by consistency. The ChiComm Team Answers. That’s why it’s so important that front-line employees are included in the decision-making process at every level of the company. This may also refer to any potential buyer. Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. It is asked to evaluate: Press J to jump to the feed. I dispatch an hvac tech, he fixes the problem. When it comes to customer service, it’s possible to overthink it. Netlfix. You sound like a manager and what they want to see in their employees. Friendly, polite, focused on the customer (not chatting to their team mates), efficient, honest about products and appear to be happy to be at work. It’s cost effective, easy to use, and has all the features you team needs to provide simply amazing service. If a company is going to trust you to represent their clients well, they’ll want to know your overall philosophy on … He really knows how to make people happy. I think I can weigh in. How you describe your customer service skills can mean the difference between getting the job and not getting the job. In general, customer service skills rely heavily on problem-solving and communication.Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues. #4: Hybrid Capabilities. A customer is a person who buys goods or services from the service provider. For me, its when the person makes me feel at ease, safe and respected. He will jam out with patients on his acoustic. (A waiter taking my order instead of asking how I am, what lovely weather we are having, etc). Customer service interview questions like this come up regularly in interviews for all types of customer service jobs. It does not happen often, however it does happen from time to time and closing the gap between poor customer service and excellent customer service is … Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. And a plus if everyone is likable; Won't ever have to worry about going at specific times or finding a new location (brand) or store. 9-8am. Hours later, it's back. So if you are in search of the answer to “What does customer service mean to you?” Netflix would be self-explanatory for you. There are tips and rules and trends and not enough time to absorb it all. Consistent Customer Service Excellence Relies on the Right Technology. I watched Netflix while getting work done. The definition of customer service. This shows in how you talk to them and how well you follow through. 29.6m members in the AskReddit community. Each customer has their own preferences for which channels they want to interact with you on, those organizations that collect and listen to their Voice of the Customer data are ensuring they are where they need to be to support their customers best. “Customer service means serving the customer. 1. “Customer service to me means guiding customers on how to use our product, in a speedy, friendly, and informative manner, and constantly iterating on the feedback we get.” … or whatever the end result is in your case. It means thoroughly listening to your customers when they tell you what they need. I’ve always been a firm believer that if I can save my customer money and no gouge them, or help our their operational costs, and have integrity doing that, that my success rate goes through the roof (I’m an operations manager), New comments cannot be posted and votes cannot be cast. Also, processing a return or service cancelations no questions asked. In fact, acquiring new customers can cost you … A great customer service company doesn't point the finger--it figures out what the solution is regardless of whose fault the problem is and makes the customer happy. Press J to jump to the feed. Still, the most important thing is to stay yourself and give your genuine answer. The reason you want to be in customer service and what customer service means to you should go hand-in-hand. I think I can weigh in. When you're here you try to treat the person on the phone as if they were family. Working well with others is an essential skill for being successful. I do this by really understanding the product and my customers’ needs—keeping in touch regularly, regular checks on progress, understanding the clients’ goals. Customers, in general, don’t ask for much. Use your definition to your advantage Learning to improve your functions in order to improve your customers. No, I’m not actually talking about a cyborg (Sorry!). Have good interview answers prepared. He just won the best dentist in the county of a million people. My friend lost his PowerCard and reciept, and the floor manager handed him a new one (which was worth $12) no problem. Cookies help us deliver our Services. My dentist is a great example of great customer service. I call the hvac tech AND the plumber for a lil 3way action over the phone to discuss wtf is going on with this place. You'll also find the complete text of the video below: Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. What Does Great Customer Service Mean To You? Great customer service is just that, service to the customer. Exceptional customer service means that you go above and beyond what the member expects, you take that extra step to make them feel that you understand what they are going through and you want this to be the best experience they have ever had. Great customer service. Offering amazing customer service is important if you want to retain customers and grow your business. What does good customer service mean to you? When you're here you try to treat the person on the phone as if they were family. r/AskReddit is the place to ask and answer thought-provoking questions. The short answer is, “making sure the customer is happy.” A longer answer is, “ensuring the customer or client is satisfied with the product or service provided.” Your interviewer wants to know what you consider quality customer service. Excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. Customer-obsessed companies ensure that the voice of the customer is present, listened to, and acted on at every important meeting, and not simply acknowledged by someone with the title of Chief Customer Officer. It’s a reasonable question. When you’re leading a customer support team, it’s critical to know what good customer service means to you and your business. The prospective employer wants to know that you have the right approach to providing good customer service. Provide personal, needs-tailored, consistent and professional service 2. If you can’t be a team player, you are not going to find the best customer service job. I'm there to return or cancel anyway, so stop badgering me with questions or alternatives. Here are some things to keep in mind when answering this question: Define good customer service. There are hundreds of studies and stats. Press question mark to learn the rest of the keyboard shortcuts. When applying for a customer service job, one question is almost inevitable: “What does customer service mean to you?”. She calls back, the leak is back, I contact the plumber he says he thinks it's hvac. There are many components to customer service, and you need all of them to truly satisfy customers. But they do go elsewhere if their preferred source fails to do the following: 1. Or her job what does customer service mean to you reddit than the standard had a woman call me saying her ceiling was leaking.... Important that front-line employees are included in the first telling them to record a,! Exceptional experience on a single event are the best customer service cyborg ( Sorry!.... Dentists do n't look too highly of player you are not treating the customer as! 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